Frequently Asked Questions

  • New patients can submit an appointment request online or call us at 770-525-9440.  

     A member of our team will be happy to assist you.

    Established patients can schedule a follow-up appointment online through our website or call us at 770-525-9440.

  • We understand that unexpected changes happen. If you notify us at least 24 hours before your scheduled visit, we are happy to accommodate. A $75 fee applies for missed appointments without notice. 

  • All emergencies should be handled by calling 911 or visiting the nearest emergency room. Members will have access to multiple methods of contacting our team for urgent or non-urgent concerns outside of office hours..

  • Ordering of labs and imaging is included, but cost of labs and imaging is not included in the consultation or membership fee.. We can submit the labs and imaging through your insurance for coverage. Alternatively, some patients find it more cost-effective to pay out of pocket, and we can offer deeply discounted rates for labs and imaging at a self-pay rate.

  • IntegRAHealth is considered an “out of network,” provider and does not bill insurance companies directly. You may have an out-of-network benefit, which allows you to see any health professional, pay directly at the time of service, and be partially reimbursed by your insurance provider. The office can provide you with a receipt for services (called a Superbill) so that you have documentation to submit to your insurance company for reimbursement. The best way to determine what portion of fees will be reimbursed by your insurance company is to contact them directly by calling the customer/member services number on the back of your insurance card.

  • We accept credit cards, FSA/HSA cards and checks. We are a cashless practice.

  • We do not accept insurance. This allows us to maintain the integrity of our care model and offer the time, access, and attention our patients deserve. You may use a Health Savings Account (HSA) or Flexible Savings Account (FSA) for eligible expenses.

  • We do not serve as a primary care provider, submit out of network benefits (except for Platinum members) or prescribe narcotic pain medications. 

  • Upon request, we can accommodate after-hours and weekend appointments for busy professionals. 

  • We are happy to see Medicare patients, but unfortunately, Medicare will not allow for reimbursement for out-of-network services and therefore, you are responsible for the full cost of your care. 

  • No, you do not need a referral. You can schedule an appointment without a referral, but a member of the IntegraHealth team will help you determine if our practice is the right fit to help you on your healthcare journey. If accepted,  to optimize your visit, we require you to sign a release of records or collect and submit all relevant records to Dr. Kaul before your visit.

  • No. All visits are by appointment only to ensure each patient receives the time and attention they need.